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We have proven experience of managing applications and maintaining them for our customers. Our customers are happy with our approach which is consolidated by efficient operational processes and backed by our solid experience on various domains. As a part of this service, we do Operations Support and Product Support.
Operations Support includes system monitoring, real-time problem detection, root cause identification and problem resolution. At our network operations center we monitor remote servers, database round the clock.
Product Support filters all change requests and differentiates extensions opportunities, improvement requests and actual bugs. Product support teams bring in customer perspective to the product development teams. They suggest workarounds when a critical feature has a bug. Product support also executes technical launches and performs customer training after major releases.
ASP Technologies has succesfully migrated its customers from Oracle *Apps V11.5.8 to R12 this year and is in the process of migrating other customers to R12. We have also started working on Oracle GRC Modules.
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